If you cancel
If you have booked an adventure and you cancel it with less that 24 hours notice, then we will expect you to pay the cost of that session. If you cancel an adventure with more than 24 hours notice then any funds paid by you, minus a cancellation fee of £20 per person will be repaid to you in full within 3 working days.
If WE cancel
On occasion we may have to cancel an Adventure. This may occur because of a number of reasons, such as that the weather conditions are not suitable, or the location is unavailable.
If a cancellation occurs in this situation, then we will always offer you another scheduled Adventure without further charge to you or offer you a refund of our fees for that Adventure, which will be paid within 5 working days.